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Client demanded phone records to audit our billing

Regional midlaw. Major client has asked that we hand over ph...
Thriller Out-of-control Bawdyhouse
  05/18/17
Why would you have any? Verizon keeps them for 18 months now...
Heady goal in life electric furnace
  05/18/17
YFWGI
jet-lagged crackhouse circlehead
  05/18/17
is that even permissible under client confidence rules?
Irradiated Dopamine
  05/18/17
this is why any good billing entry with a phone call also ha...
Jade Offensive Theatre
  05/18/17
...
Bat-shit-crazy public bath depressive
  05/18/17
If there's any discrepancies just say you included time spen...
Flatulent hospital hominid
  05/18/17
Their software has a metric for that and flags people who al...
Thriller Out-of-control Bawdyhouse
  05/18/17
why doesn't the client have their own phone records if th...
Histrionic Gaping Point
  05/18/17
They started comparing our time entries to their phone logs ...
Thriller Out-of-control Bawdyhouse
  05/18/17
Bullshit.
Pontificating Alcoholic Elastic Band
  05/18/17
Not flame.
Thriller Out-of-control Bawdyhouse
  05/18/17
This is why it's best to never bill just a call. It's always...
Flesh Degenerate
  05/18/17
I've heard that some bill review software picks up on "...
charismatic whorehouse
  05/18/17
TIMEBUILDER DESTROY TIMEBUILDER RUIN
dull provocative stock car people who are hurt
  05/18/17
(In the voice of Grimlock from Transformers?)
charismatic whorehouse
  05/18/17
...
dull provocative stock car people who are hurt
  05/18/17
Insurance company?
charismatic whorehouse
  05/18/17
Yes
Thriller Out-of-control Bawdyhouse
  05/18/17
Yes
Thriller Out-of-control Bawdyhouse
  05/18/17
Insane but this is just flame to push the bill down
soul-stirring indirect expression meetinghouse
  05/18/17
I've never been hired by an insurance company, but I've seen...
charismatic whorehouse
  05/18/17
Yes they do lots of the more questionable tactics, including...
soul-stirring indirect expression meetinghouse
  05/18/17


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Reply Favorite

Date: May 18th, 2017 1:10 AM
Author: Thriller Out-of-control Bawdyhouse

Regional midlaw. Major client has asked that we hand over phone records. Apparently so their billing software can check it against our time entries.

FMA this "profession" somehow keeps getting worse

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333478)



Reply Favorite

Date: May 18th, 2017 1:13 AM
Author: Heady goal in life electric furnace

Why would you have any? Verizon keeps them for 18 months now I think but that's just another reason to make all calls by VOIP which is what every firm worth a shit does now. There should be no minute log with VOIP if done right.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333496)



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Date: May 18th, 2017 1:20 AM
Author: jet-lagged crackhouse circlehead

YFWGI

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333517)



Reply Favorite

Date: May 18th, 2017 1:11 AM
Author: Irradiated Dopamine

is that even permissible under client confidence rules?

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333486)



Reply Favorite

Date: May 18th, 2017 1:12 AM
Author: Jade Offensive Theatre

this is why any good billing entry with a phone call also has at least one other task listed.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333491)



Reply Favorite

Date: May 18th, 2017 7:04 AM
Author: Bat-shit-crazy public bath depressive



(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33334175)



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Date: May 18th, 2017 1:12 AM
Author: Flatulent hospital hominid

If there's any discrepancies just say you included time spent "preparing" for the call in the entry - I do that all the time to get some extra padding in

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333492)



Reply Favorite

Date: May 18th, 2017 1:53 AM
Author: Thriller Out-of-control Bawdyhouse

Their software has a metric for that and flags people who allocate time this way (in excess of the call time). We're already careful about keeping time accurate for calls with their inhouse people.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333643)



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Date: May 18th, 2017 1:13 AM
Author: Histrionic Gaping Point

why doesn't the client have their own phone records

if those calls are internal then why would they trust ur phone records not to be padded too

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333498)



Reply Favorite

Date: May 18th, 2017 1:51 AM
Author: Thriller Out-of-control Bawdyhouse

They started comparing our time entries to their phone logs about six months ago. Now they want to check our calls to opposing counsel, experts, etc.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333633)



Reply Favorite

Date: May 18th, 2017 2:38 AM
Author: Pontificating Alcoholic Elastic Band

Bullshit.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333839)



Reply Favorite

Date: May 18th, 2017 2:54 AM
Author: Thriller Out-of-control Bawdyhouse

Not flame.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333883)



Reply Favorite

Date: May 18th, 2017 2:59 AM
Author: Flesh Degenerate

This is why it's best to never bill just a call. It's always prep work or after work on the same line item

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333892)



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Date: May 18th, 2017 3:02 AM
Author: charismatic whorehouse

I've heard that some bill review software picks up on "and" to crack down on combined tasks.

"Call with Expert McExpert, preceded by review of expert report (0.5)"

Your move, software!

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333896)



Reply Favorite

Date: May 18th, 2017 3:32 AM
Author: dull provocative stock car people who are hurt

TIMEBUILDER DESTROY

TIMEBUILDER RUIN

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333946)



Reply Favorite

Date: May 18th, 2017 3:49 AM
Author: charismatic whorehouse

(In the voice of Grimlock from Transformers?)

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333971)



Reply Favorite

Date: May 18th, 2017 3:58 AM
Author: dull provocative stock car people who are hurt



(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333986)



Reply Favorite

Date: May 18th, 2017 2:59 AM
Author: charismatic whorehouse

Insurance company?

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333890)



Reply Favorite

Date: May 18th, 2017 3:27 AM
Author: Thriller Out-of-control Bawdyhouse

Yes

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333937)



Reply Favorite

Date: May 18th, 2017 3:28 AM
Author: Thriller Out-of-control Bawdyhouse

Yes

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333940)



Reply Favorite

Date: May 18th, 2017 3:29 AM
Author: soul-stirring indirect expression meetinghouse

Insane but this is just flame to push the bill down

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333942)



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Date: May 18th, 2017 3:33 AM
Author: charismatic whorehouse

I've never been hired by an insurance company, but I've seen billings to them in bad faith cases where the insured assigned its claims to my client.

Insurance defense firms seem to do just fine with making up for the low rates and oppressive rules by billing more time with more lawyers.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333948)



Reply Favorite

Date: May 18th, 2017 3:35 AM
Author: soul-stirring indirect expression meetinghouse

Yes they do lots of the more questionable tactics, including billing for multi clients at once.

Fee audits are nightmares generally.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333951)